> ## Documentation Index
> Fetch the complete documentation index at: https://docs.grantiva.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Console: feedback and support

> Triage feature requests and work support tickets from the terminal

`grantiva console feedback` triages the feature requests your users file; `grantiva console support` works their support tickets.

Reading needs `feedback:read`. Every staff action — changing a status or priority, replying, commenting — needs `feedback:manage`. Filtering by `--app` also needs `apps:read` to resolve the bundle ID.

## Feature requests

### `grantiva console feedback list`

List feature requests, most voted first.

```bash theme={null}
grantiva console feedback list [--status STATUS] [--app APP] [--search TEXT]
                              [--sort votes|newest|oldest] [--page N] [--per N] [--json]
```

| Flag       | Description                                      |
| ---------- | ------------------------------------------------ |
| `--status` | Only this status.                                |
| `--app`    | Only requests for this app (bundle ID or UUID).  |
| `--search` | Match title or description, case-insensitively.  |
| `--sort`   | Order: `votes` (default), `newest`, or `oldest`. |
| `--page`   | Page number, starting at 1.                      |
| `--per`    | Requests per page, 1–100. Default 20.            |

Statuses: `pending`, `open`, `planned`, `in_progress`, `shipped`, `declined`, `duplicate`.

```bash theme={null}
grantiva console feedback list --status open --sort votes --per 50
```

### `grantiva console feedback get`

Show a feature request with its comment thread.

```bash theme={null}
grantiva console feedback get <request-id> [--json]
```

### `grantiva console feedback set-status`

Change a feature request's status.

```bash theme={null}
grantiva console feedback set-status <request-id> <status> [--json]
```

The org admin is emailed if that notification is turned on — see [notification preferences](/cli/console-org#notification-preferences).

```bash theme={null}
grantiva console feedback set-status 8f2c... shipped
```

### `grantiva console feedback comment`

Reply on a feature request as the team.

```bash theme={null}
grantiva console feedback comment <request-id> --body TEXT|@file [--json]
```

| Flag     | Description                                |
| -------- | ------------------------------------------ |
| `--body` | Comment text, inline or `@file`. Required. |

Devices following the thread get a push notification.

```bash theme={null}
grantiva console feedback comment 8f2c... --body @replies/shipped-in-2.1.md
```

## Support tickets

### `grantiva console support list`

List tickets, most recently updated first.

```bash theme={null}
grantiva console support list [--status STATUS] [--priority PRIORITY] [--app APP]
                             [--search TEXT] [--page N] [--per N] [--json]
```

| Flag         | Description                                                       |
| ------------ | ----------------------------------------------------------------- |
| `--status`   | Only this status: `open`, `awaiting_reply`, `resolved`, `closed`. |
| `--priority` | Only this priority: `low`, `normal`, `high`, `urgent`.            |
| `--app`      | Only tickets for this app (bundle ID or UUID).                    |
| `--search`   | Match subject or submitter email, case-insensitively.             |
| `--page`     | Page number, starting at 1.                                       |
| `--per`      | Tickets per page, 1–100. Default 20.                              |

```bash theme={null}
grantiva console support list --status open --priority urgent
```

### `grantiva console support get`

Show a ticket with its full conversation.

```bash theme={null}
grantiva console support get <ticket-id> [--json]
```

### `grantiva console support reply`

Reply to a ticket as the team.

```bash theme={null}
grantiva console support reply <ticket-id> --body TEXT|@file [--json]
```

Replying moves the ticket to `awaiting_reply` and emails the submitter if that notification is on.

### `grantiva console support set-status`

```bash theme={null}
grantiva console support set-status <ticket-id> <status> [--json]
```

Resolving a ticket emails the submitter if that notification is on.

### `grantiva console support set-priority`

```bash theme={null}
grantiva console support set-priority <ticket-id> <priority> [--json]
```

```bash theme={null}
grantiva console support set-priority 4a91... urgent
```

## Next steps

* [Console overview](/cli/console) — auth, scopes, and shared conventions
* [Feedback SDK](/sdk/feedback) — how requests and tickets are filed from the app
* [Feedback quick start](/quickstart-feedback)