Support Tickets

POST /api/v1/support/tickets

{
  "subject": "App crashes on launch",
  "body": "After updating to v2.1, the app crashes immediately...",
  "submitterId": "user_123",
  "submitterEmail": "user@example.com",
  "deviceHash": "optional"
}

GET /api/v1/support/tickets

[
  {
    "id": "550e8400-e29b-41d4-a716-446655440000",
    "subject": "App crashes on launch",
    "status": "open",
    "priority": "normal",
    "messageCount": 3,
    "createdAt": "2026-03-10T12:00:00Z",
    "updatedAt": "2026-03-10T14:00:00Z"
  }
]

GET /api/v1/support/tickets/:ticketId

{
  "id": "550e8400-e29b-41d4-a716-446655440000",
  "subject": "App crashes on launch",
  "status": "open",
  "priority": "normal",
  "messageCount": 3,
  "createdAt": "2026-03-10T12:00:00Z",
  "updatedAt": "2026-03-10T14:00:00Z",
  "messages": [
    {
      "id": "6f9619ff-8b86-d011-b42d-00cf4fc964ff",
      "ticketId": "550e8400-e29b-41d4-a716-446655440000",
      "authorType": "user",
      "body": "After updating to v2.1...",
      "createdAt": "2026-03-10T12:00:00Z"
    },
    {
      "id": "7c9e6679-7425-40de-944b-e07fc1f90ae7",
      "ticketId": "550e8400-e29b-41d4-a716-446655440000",
      "authorType": "admin",
      "body": "Thanks for reporting. Can you share your device model?",
      "createdAt": "2026-03-10T13:00:00Z"
    }
  ]
}

POST /api/v1/support/tickets/:ticketId/messages

{
  "authorId": "user_123",
  "body": "I'm using an iPhone 15 Pro running iOS 18.0."
}