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How billing works

Grantiva uses flat monthly pricing based on your plan. There are no per-attestation fees and no overage charges. Annual billing saves 20% on all paid plans.

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What else scales with your plan

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Monthly Active Devices (MAD)

A Monthly Active Device is a unique device that performs at least one attestation during your billing period. If the same device attests 100 times in a month, it counts as 1 MAD. Your MAD count resets at the start of each billing period. Unused MADs do not roll over.
A device that regenerates its App Attest key mid-period is matched back to its existing profile by a hashed hardware fingerprint, so a key rotation does not cost you a second MAD.

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What happens when you approach your limit

Grantiva is designed to never break your app for existing users.
  • 80%, 90%, and 100% of your limit — you get an email at each threshold, once per billing period, and a warning banner appears in the dashboard. Attestations continue working normally.
  • After 100% — a grace period starts automatically: 7 days on Free and Pro, 14 days on Business. Enterprise has no MAD limit, so no grace period applies. Devices already in your fleet keep working, and new devices can still attest during the window.
  • After the grace period — new device onboarding pauses until you upgrade. Existing attested devices are never affected. A blocked new-device attestation gets an HTTP 402 Payment Required with error code quota_exceeded — see Validate Attestation.
No surprise charges. You are always notified before anything changes, and you will never receive an unexpected bill.

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Where to see your usage

Plan & Usage shows your current plan, the date your billing period resets, and a Monthly Active Devices meter. The Billing page repeats the meter alongside plan comparison, and the Overview page carries a MAD usage strip.

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Upgrading

Upgrades are self-serve from Billing in the dashboard.
1

Open Billing

Go to Billing in the Organization section of the sidebar.
2

Pick a plan

Choose a higher tier from the plan grid and pick monthly or annual billing.
3

Pay

You’re taken to Stripe Checkout. Once payment completes, Grantiva applies the new tier.
Upgrades take effect immediately — your new MAD limit and feature set apply as soon as the payment clears, and Stripe prorates the remainder of the current billing period.

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Downgrading and cancelling

Downgrades and cancellations are request-based: submit the form on the Billing page with a short reason and the Grantiva team processes it. You’ll see a confirmation state once the request is received.
  • Downgrade — you must pick a tier lower than your current one. Downgrades apply at the end of the current billing period, so you keep your current plan’s features until then.
  • Cancel — your subscription is set to end at the close of the current billing period, and the organization reverts to Free. You can reactivate before the period ends.
If your MAD usage exceeds the limit of the plan you’re moving to, export what you need first — see Export.

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Invoices and payment method

Paid plans get an Invoices & Payment section on the Billing page that opens the Stripe customer portal. Update your card, change your billing address, and download past invoices there.

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Frequently asked questions

Will my users’ attestations fail if I exceed my MAD limit? No. Existing attested devices always keep working. When you hit your limit a grace period starts automatically — 7 days on Free and Pro, 14 days on Business — and new devices can still attest during it. After the grace period, new device onboarding pauses until you upgrade; your existing users are unaffected. Can I get a refund if I upgrade and then downgrade? Upgrades are prorated by Stripe. Email support@grantiva.io if you need a billing adjustment. Do unused MADs roll over? No. MAD counts reset at the start of each billing period, and there are no rollover credits. Can I add more MADs without changing my plan? Not today. Contact sales@grantiva.io if you need a custom allowance — that’s available on Enterprise.