Billing & Plans

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How billing works

Grantiva uses flat monthly pricing based on your plan tier. There are no per-attestation fees and no overage charges. Annual billing saves 20% on all paid plans.

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Monthly Active Devices (MAD)

A Monthly Active Device (MAD) is a unique device that performs at least one attestation during your billing period. If the same device attests 100 times in a month, it counts as 1 MAD. Your MAD count resets at the start of each billing period.

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What happens when you approach your limit

Grantiva is designed to never break your app for existing users. Here’s what happens as you scale:

• 80% of limit reached — You’ll receive an email notification and see a warning banner in your dashboard. All attestations continue working normally.
• 100% of limit reached — You’ll receive a second notification. A 7-day grace period begins automatically. Devices already in your fleet keep working. New devices can still attest during the grace period, giving you time to upgrade.
• After the grace period — If you haven’t upgraded, new device onboarding pauses until you do. Existing attested devices are never affected — they continue working regardless.

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Upgrading your plan

You can upgrade at any time from the Account Settings → Billing page in your dashboard.

1. Go to Account Settings → Billing
2. Click Upgrade Plan
3. Select your new tier
4. Confirm payment

Upgrades take effect immediately. Your new MAD limit applies right away, and you’ll be charged a prorated amount for the remainder of the current billing period.

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Downgrading your plan

Downgrades take effect at the end of your current billing period. You’ll continue to have access to your current plan’s features until then. If your current MAD usage exceeds the limit of the plan you’re downgrading to, you’ll see a warning before confirming. We recommend waiting until your MAD usage naturally drops or exporting your data first.

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Cancelling

You can cancel your subscription at any time from Account Settings → Billing → Cancel Plan. After cancellation:

• Your account reverts to the Free tier at the end of the billing period
• Your data is retained for 90 days
• You can reactivate at any time

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Annual billing

Switch to annual billing from Account Settings → Billing → Billing Cycle to save 20%. Annual plans are charged upfront for 12 months. Prorated refunds are not issued for mid-year cancellations, but you can downgrade to Free at any time.

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Frequently asked questions

Will my users’ attestations fail if I exceed my MAD limit? No. Existing attested devices always keep working. When you hit your limit, a 7-day grace period starts automatically — new devices can still attest during this window. After the grace period, new device onboarding pauses until you upgrade, but your existing users are never affected. Can I get a refund if I upgrade and then downgrade? Upgrades are prorated. If you upgrade mid-month and then downgrade, you’ll be charged only for the days on the higher plan. Contact support@grantiva.io if you need help with a billing adjustment. Where can I see my current MAD usage? Your current MAD count and limit are shown in Dashboard → Analytics and in Account Settings → Billing. The attestation page also shows your MAD this month in the stat cards. Do unused MADs roll over? No. MAD counts reset at the start of each billing period. There are no rollover credits. Can I add more MADs without changing my plan? Not currently. Contact sales@grantiva.io if you need a custom MAD allowance — we can accommodate this on Enterprise plans.